Soko Services Privacy Notice

1. When We Collect Information

We may collect personal information when you listen to or interact with on-demand or live-streamed content from our business customers, use our Services, or communicate with us.

2. Types of Personal Information We Collect

• Information provided by customers: customer personnel data (such as name, email, phone, timezone, permissions, and login timestamps), payment information, and inquiry information (such as work email, company, and title).
• Listener and interaction data: IP address, mobile advertising IDs, user agent/device type, requested URLs, HTTP headers, session metadata, and imprecise location derived from IP address.
• Third-party sourced data: proprietary identifiers and metadata from partners used to support identity resolution and advertising workflows.
• Inferences: inferred listener interests and content preferences based on the information collected.

3. How We Use Information

• Operate and improve our content management and delivery services.
• Provide advertising and monetization services.
• Process payments and provide customer support.
• Perform marketing, fraud prevention, and legal/compliance operations.
• Use information with your consent where required.

4. Data Sharing

We may disclose personal information with our affiliates and service providers that help operate our business and connect our systems into the advertising ecosystem (for example, demand-side platforms, data platforms, ad networks, and analytics providers).

We may also disclose information to comply with law, prevent fraud, protect rights and safety, or as part of a business transition. We may share de-identified, aggregate, or anonymous data for any lawful purpose.

5. Your Privacy Choices

Depending on applicable law, you may have rights to access, delete, and correct personal information we maintain, and to opt out of certain processing including targeted advertising and B2B marketing communications.

6. Security

We maintain physical, electronic, and procedural safeguards designed to protect personal information. No method of transmission or storage is fully secure, but we take reasonable precautions both online and offline.

7. Retention

We retain personal information while accounts or inquiries are active, and for a reasonable period thereafter as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. We may retain and use aggregate or anonymized data.

8. U.S. State-Specific Disclosure

Residents of California and other U.S. states with comprehensive privacy laws may have additional rights, including rights to know, access, delete, correct, and opt out of certain sale or sharing activities for targeted advertising purposes.

You may also have rights to appeal denied requests and to non-discrimination for exercising privacy rights.

9. UK/EEA Residents' Notice

If you are in the UK or EEA, we process personal data under legal bases including contract fulfillment, legitimate interests, and consent where applicable. We may transfer data internationally using approved safeguards such as adequacy decisions or standard contractual clauses.

10. Children's Privacy

Our Services are not directed to children under 13 (or 16 in California), and we do not intentionally collect personal information from children below these ages.

11. Third-Party Links

Our Services may include links to third-party websites. We do not control those sites and encourage you to review their privacy notices.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. If we make material changes, we will post the revised notice and updated effective date on this page.

13. Contact Us

For privacy or security questions, contact Privacy@sokoads.com.